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Delivery/Shipping
Throughout the order process you will receive email alerts to update you on your order status. Please check your spam folder if you have not received these
To ensure you receive your parcel, we use a recorded delivery service provided by all couriers we work with
Processing Times
Please allow us 24 to 48 hours to process your order
During the Christmas season please be aware that we may experience some delays due to high volume of orders
Couriers Used
Royal Mail and DPD
* In order to ensure delivery and speed we reserve the right to assign the courier based on items ordered and the prohibition and / or restrictions associated in the domestic post
We offer two types of delivery service
1. Standard Delivery
Estimated Time
• 3-5 working days once dispatched (please allow 24-48hrs processing time)
Cost
• FREE ON ORDERS OVER £30 (only applies to Mainland UK orders)
• £3.95 ON ORDERS BELOW £30 (only applies to Mainland UK orders)
2. Next Day Delivery
Estimated Time
• Time of delivery cannot be guaranteed
• Next day service not available for Saturday delivery – if order is placed on Friday you will receive it on Monday
• Orders placed before 2:00 PM (UK Time) will be processed and dispatched the same working day
• Orders placed after 2:00 PM (UK Time) will be processed the next working day (this excludes bank holidays)
• If an order is placed during the weekend, it will be processed on the next working day
£7.99 on all orders (UK Delivery only)
Courier Delivery Information
Orders dispatched via Royal Mail Courier Signature Tracked System
1. Once dispatched, it will take up to 2-3 working days to be delivered
2. A signature is required in order to confirm receipt of order; if a signature cannot be obtained ,the courier may ask a neighbor to sign for the delivery
3. Deliveries will not be left if a signature cannot be obtained; you will be left a calling card so you can rearrange re delivery or collect your parcel within 18 days from your local depot – proof of ID will be required
4. If you contact Royal Mail directly to arrange a redelivery, we will no longer be liable for any lost items
*ROYAL MAIL DOES NOT GUARANTEE NEXT WORKING DAY SERVICE TO ARRIVE THE NEXT WORKING DAY
All deliveries time scales cannot be accurately specified as these are approximate and subject to availability
JMD Enterprises UK Limited will not be held liable for delivery delays caused by third parties
If the estimated delivery day has passed and you have not received your order please contact Customer Service Team at info@jmdgroup.co.uk
Missing Order
According to Royal Mail, orders not received will be classified as missing only after 15 days have passed
As a result, we will issue a refund only after this period, granted that a claim had been raised with Royal Mail and investigation was completed
Track your item dispatched via Royal Mail below https://www.royalmail.com/trac...
Orders Dispatched via DPD Courier
1. All deliveries require a signature
*if you are not available to sign for the parcel please indicate when placing the order if you wish to have it left with a neighbor
2. If sent to a business address, please ensure someone is available to sign for your parcel.
3. Please ensure you provide a valid mobile number and email address for tracking information
4. If you are unavailable you will be left a calling card informing you there was an attempted delivery as well as a text message. If you need to rearrange delivery please contact us at info@jmdgroup.co.uk
5. DPD will only make 3 attempts for your home delivery
Track your item dispatched via DPD Courier below
Contact Us
If you experience problems with ordering from our website or have any questions with regards to an order, please feel free to contact us
EMAIL: info@jmdgroup.co.uk
PHONE: (020) 8606 9999
POST: JMD Enterprises UK Ltd, 96 Western Road, Southall, Middlesex, UB2 5DZ
IN PERSON: WoW Heath Stores, 32 Sussex Road, Southall, Middlesex, UB2 5EQ