Refund and Return Policy
Refunds and Returns
Our policy on returns, refunds and cancellations does not affect your statutory legal rights
For Unwanted Items
1. Please immediately contact us via email at info@jmdgroup.co.uk upon receipt of order
2. Ensure the items are returned within 14 days once we authorize and instruct the return
3. If we do not receive the items within 14 days we will close the query and conclude that the order is satisfactory and no further actions is required
4. Ensure these are unused and in original sale condition you received (except to the extent reasonably necessary to examine them)
5. Please note you are responsible for return postage cost
6. Once we receive the item and check that it matches the batch code and is in the same condition it was dispatched, we will process the refund
7. Refund will be processed immediately, however allow 3-5 business days to clear with your bank
For Faulty and/or Incorrect Items
1. Please immediately contact us via email at info@jmdgroup.co.uk upon receipt of order and await instructions; where necessary we might require photographic evidence of the faulty or damaged item as well as outer packaging. This is required when making a claim with the couriers.
2. We can offer an exchange or refund as appropriate
3. Once we authorize and instruct the return/exchange, we will send you a returns label; we will refund the cost of return for the value of standard delivery service
4. Please ensure the items are returned within 14 days once we authorize and instruct the return
5. If we do not receive the items within 14 days we will close the query and conclude that the order is satisfactory and no further actions is required
6. Once we receive the item and check that it matches the batch code and is in the same condition it was dispatched (except to the extent reasonably necessary to examine them), we will process the refund
7. Refund will be processed immediately, however allow 3-5 business days to clear with your bank
Refunds
1. For UNWANTED ITEMS we will refund the full amount upon receipt of the items; please note you are responsible for postage cost to return the parcel
2. For FAULTY ITEMS we will refund you the full amount upon receipt of the items
3. We will notify you of your refund via email within a reasonable time period
4. We will refund any amount received from you using the same method you originally used to pay for the items
5. Refunds for items purchased as gift can only be given to the credit/debit card of the person who placed the order. We aim to process the refund as soon as possible, and in any case, within 30 days of you cancelling the order
Claims/Signature Denials (Parcel not Received/Denial of Signature)
1. In order to file a claim with Royal Mail you have to contact us via email at info@jmdgroup.co.uk within 60 days from the day you receive the email with your order dispatch confirmation
2. Failure to notify us within 60 days of receiving your dispatch confirmation will disqualify us from raising a claim with Royal Mail, therefore we would not be able to provide further assistance. Hence, you will not qualify for a refund
3. Claims submitted for signature denials require customers to return the claim form filled out to Royal Mail confirming that they haven’t received a parcel from us
4. If you fail to return the letter to Royal Mail within 30 working days from the date you received it, we will not be able to provide any further assistance
5. Failure to return the letter will result in Royal Mail closing down the claim with the assumption you have received the parcel. Hence, you will NOT qualify for a refund from us
Cancellations
Cancel BEFORE we have dispatched your order
1. You may cancel your order (or any part of it) at any stage before the products are delivered to you or your up to 14 days afterwards
2. Should you want to cancel your order (or any part of it) please email us immediately at online info@jmdgroup.co.uk
3. We will process the refund immediately; allow 3-5 business days for the amount to clear in your bank account
Cancel AFTER we have dispatched your order
1. If you decide to cancel your order after we have dispatched the parcel, you will be responsible for returning the items to us
2. Please return the products in accordance with the provisions set above in our returns and refunds section
3. The products should be returned within 14 days, unused and in the original sale condition (except to the extent reasonably necessary to examine them) together with the original packaging
4. We advise you to use a recorded delivery service
5. After you cancel and we receive the returned items, any sum debited by us to your credit/debit card will be refunded in full. Allow 3-5 business days for the refund to clear within your bank account
Contact Us
If you experience problems with ordering from our website or have any questions with regards to an order, please feel free to contact us
EMAIL: info@jmdgroup.co.uk
PHONE: (020) 8606 9999
POST: JMD Enterprises UK Ltd, 96 Western Road, Southall, Middlesex, UB2 5DZ
IN PERSON: WoW Heath Stores, 32 Sussex Road, Southall, Middlesex, UB2 5EQ